Two weeks ago, before we started using ScreenSteps and ScreenSteps Live, I was in a very despondent state over what we were going to do to get our support issues under control. I said we're pulling the plug on our whole process and we are moving everything to ScreenSteps and ScreenSteps Live. I'm really glad I made that call.
Tom Molloy, VetPort LLC
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You know you need better documentation. Your customers and employees are clamoring for it. You're getting around to it. And you have been for the last 6-months. You're going to build a bunch of Flash training videos. They are going to be interactive with pro audio. It is going to solve all of your training needs.
All we can say is, "Good luck".
Unless you have some pretty specialized skills and a lot of time on your hands it isn't going to happen. You will still be getting around to it 6 months from now.
ScreenSteps Live isn't about pie in the sky dreams of documentation systems that are completely impractical to create or maintain. ScreenSteps Live is about finally getting the job done. Getting the documentation done. Giving your customers the information they need. Decreasing your support costs.
So, if you want to build the ultimate Flash tutorial site you'll need to go somewhere else. But 6 months from now when it still isn't done, when your customers are still frustrated, when you are buried in support requests, please give us another look and see how you can turn your documentation headaches around in about two weeks.
Or, you can keep reading below and learn how ScreenSteps Live can help you solve your documentation and support issues now.
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